Your customers contact the company with compliments and complaints, suggestions and criticisms each and every day. Calls into the call center, emails, surveys, comment cards, and web contact forms flood in, without rest. There’s also social networks and web communities where customers congregate and praise or complain amongst each other. The amount of customer feedback is endless and yet your ability to gain meaningful strategic insight, harder than ever with fewer resources and shorter deadlines.
Change doesn’t come overnight, however. And, many companies don’t have a clear roadmap about how to make change impactful or measure its benefit.
LASSA Partners specializes in empowering companies to strategically listen, learn, act upon, and benchmark customer feedback from across the business. With a proven methodology that encompasses all major areas of business operation and customer care, LASSA Partners will help you drive substantial uplift in customer satisfaction, loyalty, repeat purchases, and likelihood of recommending your products and services.
While neither a market research firm nor software company, LASSA encompasses the best of both, with proven experience in customer experience management, loyalty benchmarking, advanced software deployment, organizational anthropology, and cultural and process change management.
Quite simply, customers want to not only be listened to, but truly be heard. Harnessing the Voice of the Customer will give those who are successful, sustainable differentiation and long-term competitive advantage in today’s hypercompetitive marketplace.
Choosing a Microsoft Exchange Hosting solution gives you the benefits of Exchange with the high-touch support, integration capabilities, scalability and cost benefits of a premier outsourced model. USA.NET business email hosting supports the entire process so you don 't have to deal with:
* Performing maintenance, patches, upgrades and backups
* Training your staff
* Managing unpredictable costs
* Worrying about 24/7 email security threats
* Meeting end-user feature and reliability demands
* Handling the migration
* Investing in the infrastructure
With myebook.com, we've made it possible for anyone to upload, or create from scratch, beautifully simple or adventurously complex page designs and covers online, in no time. What's more, you can publish your book with a single button and release it to the world before the (virtual) ink's dry! You can create as many publications as you want. And it's all free.
StarPound also provides an on-demand hosted platform to enable companies of all sizes to deliver and adapt web services and communication-enabled business processes in a fraction of the time and cost. Developers can also take advantage of StarPound DevNet, a fully functional sandbox environment — which makes it super easy to deploy and test working voice-enabled applications and web services.
Our software is available free to developers and business process owners. They use it to integrate voice and data with workflow and business processes, creating fully converged voice and data applications on the Web.
It is a beautiful blend of a visual business process modeling tool, an SOA/web services framework, and enterprise telephony functionality. All open-source. All free.
Our CPOtracker™ software system was designed by certified planners for the purpose of managing the development and ongoing maintenance of the recovery planning process. By utilizing CPOtracker, you can have an Auditable plan in 30 days or less and you will always know "how ready you are" for an incident at any time.
Some of the information you can manage with CPOtracker includes: Contact information for employees, vendors and contractors; Response and Recovery Plans, supporting Documents, Tasks and Reminders, Off-site Storage Items, Outstanding Problems/Issues, Incident Command Centers, Emergency Operation Centers, Relocation Facilities for IT and business, Call Trees and more.
KnowledgeTree is available as:
1. A hosted, on-demand application providing all of the powerful document management features of our on-premise applications but without the requirement to install software.
2. An on-premise application in a Stack Installer form. You can use this to install KnowledgeTree on your own operating system. The installer includes its own certified Web Server and Database Engine.
3. An on-premise Software Appliance: the KnowledgeTree application combined with a tailored operating system that readily installs on industry standard hardware (typically a server) or in a virtual machine. Software appliances simplify server applications by minimizing the tasks typically associated with installation, configuration and maintenance.
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